Legal
Shipping Policy
This policy outlines how orders for research materials are handled once confirmed. Peptivance Labs is operated by PVT Logistics LLC (California). Rates and delivery timeframes are not published and are confirmed with each order.
1. Orders are order requests
Online payment processing is not enabled on this site. Orders submitted here are order requests; nothing ships until the request is reviewed and confirmed with you by email. Once confirmed, materials are prepared for shipment with batch identification applied to the packaging or vial label.
2. Shipping area
Shipments are currently made within the United States only. International shipping is not offered at this time.
3. Carrier
Shipments are currently sent via USPS. Shipping rates, processing times, transit times, insurance terms, and delivery dates are not published and are not guaranteed; they are confirmed with each order.
4. Destinations and eligibility
Shipments are made only to destinations where the materials may lawfully be received for research use. Purchasers are responsible for confirming that receipt at their destination is permitted.
5. Delivery issues
Report damaged, delayed, missing, or incorrect shipments promptly to info@peptivancelabs.com, including the order reference and any batch or lot identifier supplied with the material.
6. Returns
Returns and refunds are governed solely by the Return & Refund Policy, which controls over any return language elsewhere on this site.
7. Storage on arrival
Materials should be inspected on arrival and stored as indicated on the vial label. Handling remains the responsibility of the receiving laboratory.
For Research Use Only — Not for Human Consumption. Products are supplied strictly for laboratory research use only. They are not drugs, foods, cosmetics, or medical devices, and no product is offered to diagnose, treat, cure, or prevent any condition.